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Shipping and Returns

FORMS OF PAYMENT

We accept Visa, Mastercard, American Express, and Paypal.

ORDER FULFILLMENT

Antesis will process your online order within 2-5 days, given they are in stock. 

RETURN POLICY

All sales are final sale and may not be exchanged or returned for store credit.

TRADE RETURN POLICY

Order cancellations must be made within 24 hours of order. 

 

WEAR & TEAR

All of our products are made by hand and are the result of a very thoughtful production process. Our products are meant to be used and loved in your home. As with any type of handmade goods, these will naturally experience wear and tear. We recommend following the care instructions we’ve shared. If you experience a unique issue with any of our products, please feel free to reach out and we would be more than happy to help you find a solution. We cannot offer store credit or exchanges for products that have experienced wear or washing.

DOMESTIC SHIPPING

Packages are shipped via traceable UPS, REDPACK  or FedEx carrier.  You will receive an e-mail with a tracking number when your purchase ships out.  If you want an update on the whereabouts of your order, please contact the carrier directly. If you believe your package was lost or damaged in transit, please contact the carrier directly to file a claim. We are happy to assist you after a claim has been filed.

The price rate is about $6 US Dollars to any place in Mexico.

INTERNATIONAL SHIPPING

We ship every country. Antesis is not responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs.

Packages are shipped via traceable UPS, or FedEx carrier. 

The price rate is about $34 US Dollars to any place in USA and Canada

The price rate is about $50 US Dollars to anywhere else.

ORDER CHANGES AND CANCELLATIONS

We are unable to cancel or change made-to-order or pre-order purchases.

In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at hola@antesis.com.mx within 48 hours of your initial order.